Deliver exceptional customer experiences, establish strong brand recognition, and ensure consistent quality, powering the future of low-carbon equipment installation.
Elevate and extend the 5* customer experience.
Provide a personalised and familiar experience that resonates with customers, making it effortless for customers to understand the next steps.
Allow prospects to accept or reject quotes in a single click at any time, on any device, saving time and reducing abandonment risks. Quickly adjust and re-quote with insights into quote rejections, optimising project flow.
Build customer confidence and trust in the charging infrastructure through clear branding and communication.
Enhance brand identity and credibility by delivering a personalised, automated email and text message experience throughout the entire customer journey.
Enable partners to gradually introduce the actual provider’s services and background information to ensure seamless transitions for customers.
Evaluate installation partners and service providers’ performance with real-time and historical reporting, enabling continuous improvement and optimisation.
Facilitate seamless collaboration by enabling delivery partners to track progress and respond to enquiries.
Drive quality and efficiency with expert guidance and clear evaluation criteria, and help manage partner relationships with predefined SLAs and reporting mechanisms.
Establish or refine expectations and requirements between partners, ensuring a shared understanding of performance benchmarks with clear SLAs.
Continuously assess and optimise delivery partners’ performance to ensure the highest level of service quality and customer satisfaction.